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Cancellation Policy

Last updated: March 2023

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This cancellation policy covers cancellation of workshops/events, retreats and coaching separately.

 

kymburls.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Please refer to the Terms & Conditions document on this website for more information.

 

All refunds are made at the discretion of kymburls.com.

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WORKSHOP & EVENT CANCELLATIONS

 

All workshops and events proceed regardless of weather, unless notified otherwise by the instructor.

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Cancellation by Registrant

  1. All workshop & event registrations are non-refundable.* 

  2. Registrants who do not show up or who cancel forfeit their full fee.

  3. Registrants who fail to observe the health information instructions provided forfeit their full fee. 

  4. In special circumstances a transfer can be applied if notification is received in writing at least seven (7) days prior to the workshop. Transfers, in these special circumstances, are only valid for six (6) months or the next available course in your location, whichever is sooner.

  5. Transfer requests made less than seven (7) days prior to the workshop will incur a 50% rebooking fee.

  6. All cancellations must be notified in writing.

  7. Refunds and transfers for emergencies will be made on a case by case basis at the discretion of the instructor.


*If there is an emergency, please contact me (phone preferred).

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Cancellation by Instructor

  1. The Instructor reserves the right to cancel the activity up to seven (7) days prior to start of the activity if the minimum number of participants has not been met. The minimum number of participants is to be communicated beforehand.

  2. Cancellation by the Instructor due to a low number of participants, entitles participants to a full refund or the option to reschedule.

  3. If the course must be cancelled by the Instructor for other reasons (illness etc.), participants will have the option to receive a full refund or the option to reschedule.

  4. There are no rights reserved for damages.

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RETREAT CANCELLATIONS

 

Wim Hof Method Kangaroo Island Retreat

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  1. All bookings are non-refundable.

  2. Registrants who do not attend or who cancel forfeit their full fee.

  3. Registrants who fail to observe the health information provided may not be able to participate in all activities. No refunds will be offered on this basis.

  4. In the event of bad weather (highly unlikely) resulting in Sealink ferry cancellations on the Friday, a 25% per day refund will occur (up to a maximum of 2 days), to enable participants to still attend the event.

  5. If Sealink cancels departure on the Monday afternoon, one (1) night's free accommodation will be offered at the retreat location before departure on the Tuesday morning.

  6. Sealink tickets will be easily transferred to the new departure/arrival time. See their website - https://www.sealink.com.au/kangaroo-island/terms-and-conditions/

  7. There are no rights reserved for damages.

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COACHING CANCELLATIONS

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Cancellation by Registrant

  1. Cancellations that occur 12 hours or more before the scheduled session time can be rebooked at no additional cost.

  2. Cancellations that occur within the 12 hour period will be charged the full session fee. 

  3. Registrants who do not show up forfeit their full fee. 

  4. Re-bookings, if permitted, are only valid for one (1) month from the date of the original date.

 

Cancellation by Instructor

  1. If the session must be cancelled by the Instructor (illness etc.), participants will have the option to receive a full refund or the option to reschedule.

  2. There are no rights reserved for damages.

 

Policy Updates

This Policy may change from time to time and is available on our website.

 

Policy Complaints and Enquiries

If you have any queries or complaints about our Cancellation Policy please contact us at hello@kymburls.com

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